He sat in the lounge and was informed he could not 'loiter' there. No one offered to keep our bag and he had to wait 3.5 hours for me to return from Lynnwood. It was Dave's phone number listed on the confirmation so that was not an option. She told him he could phone from a pay phone 'over there' and get me to come back.not even a verbal telephone confirmation would do. He asked to speak to the manager and she was very unfriendly and also cited their policy.
They would not let my husband check in.said it was their policy. We arrived & I dropped my husband off with the documentation and our bag and I continued on to do some shopping. VERY disappointed with the customer service at this resort casino!! I booked online and printed out the confirmation details to take with us.
